We Look Forward to Partnering With You
We look forward to partnering with you to keep your home healthy and clean. If you have a question about something you don’t see covered in our FAQ.
Still Have Questions? Our Staff Would be Happy to Assist You.
Does Someone have to visit my House before I can book a Cleaning?
Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.
Are cleaning supplies included?
Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.
However, if you don’t have supplies, we can bring them for an additional charge per visit. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.
What if I am not happy with my cleaning?
Please get in touch with us right away, and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Do I have to be home for my cleaning?
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your order form
Does my Cleaner arrive at the exact time I book
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA
Do I need to be home while my house is being cleaned?
No, but it is certainly your preference. Most of our customers aren’t home but the vast majority purchase a lockbox or trust us with a key and alarm code. For additional security, all house keys are individually coded and secured in our office. (Click here on this link for the recommended lockbox).
When am I charged for the Service?
Full payment is expected for booking confirmation immediately after agreeing on the requirements. No payment means booking not confirmed.
How do I pay for my cleaning service?
Payments are due at the time of service. We will charge your credit card on file after your cleaning has been completed.
What is your cancellation or refund policy?
We operate a No Cancellation, No Refund Policy for all confirmed bookings. Once a booking is made, the invoice is paid, and the booking confirmed, it is non-refundable. You may wish to change the date. Date change is subject to availability. This policy protects our business operations and cleaning teams and ensures fair scheduling for all our customers